Cashback Policy — Ordelis

Overview

This policy explains when you earn cashback on Ordelis, how it is tracked and validated, and how and when it is paid. It forms part of our Terms & Conditions. In short: Ordelis pays cashback only on purchases that a store tracks, confirms and pays commission on.

When you earn cashback

A purchase is eligible when all of the following are true:

you were signed in to your Ordelis account and clicked through to the store from an Ordelis link;
you completed the purchase in the same session, without visiting another cashback, coupon, comparison or deals website or app in between;
the products, payment method and any coupon you used are allowed under the offer’s conditions; and
the order is not cancelled, returned or exchanged, and the store confirms it.

Rates and offer conditions

Each offer shows its cashback rate and main conditions. The rate shown when you click is the rate that applies, subject to the store’s confirmation.
“Up to” means the highest rate available at that store; some categories or products earn less or nothing.
Cashback is usually calculated on the order value after discounts, excluding taxes, shipping, gift-wrap and other charges, unless the offer says otherwise.
Stores can change rates and exclusions. Always check the offer just before you click.

Tracking

When you click an Ordelis link, the store or its affiliate network records a click reference, usually in a cookie on the store’s website. If the reference is lost, the store cannot credit Ordelis and cashback cannot be paid. To help tracking work:

allow cookies and pause ad blockers or privacy extensions on the store’s website while you shop;
avoid private or incognito windows unless you complete the whole purchase in that window;
start a fresh visit from Ordelis each time you buy; and
if the offer is for the store’s app, make sure the link opens the app, and vice versa.

Tracked orders normally appear in your account within 72 hours.

Cashback statuses

Status	What it means	Can be withdrawn?
Pending	The store has reported your order. The amount is an estimate until the store validates it.	No
Confirmed	The store has approved the order and the commission is payable to Ordelis.	Yes, once your Confirmed balance reaches ₹100
Paid	We have sent the cashback to your UPI ID or bank account.	Already paid
Rejected	The store declined the commission. We show the reason the store gives.	No

Validation

Stores validate orders after their return and cancellation window has closed, and after checking for cancellations, returns and policy breaches. This usually takes 30 to 90 days from the order date, and can be longer for travel, services and some large purchases. Ordelis does not control the timing, but we update your status as soon as the store reports a decision.

If the store confirms only part of an order (for example, after a partial return), your cashback is adjusted to match.

Why cashback may be rejected

The order was cancelled, returned, exchanged or not delivered.
A coupon or discount code not listed in the offer was used.
The products, category or payment method are excluded from the offer.
The purchase was not tracked to Ordelis, for example because of an ad blocker or a visit through another website.
The store flagged the order as duplicate, bulk, resale or fraudulent.
The store or network did not pay the commission to Ordelis.

Missing cashback claims

If a purchase doesn’t appear in your account within 72 hours, email support@ordelis.in within 30 days of the order date with:

the store name and the date and time of the order;
the order ID and order value;
a copy or screenshot of the order confirmation or invoice (please hide payment details); and
the email address of your Ordelis account.

We will check our click records and, where the claim is valid, raise it with the store or network. Not all stores accept missing-cashback claims, and the store’s decision is final. We will tell you the outcome.

Payouts

You can request a payout when your Confirmed balance is ₹100 or more.
Payouts are made by UPI or bank transfer (IMPS/NEFT) to an account in your own name in India.
We process payout requests within 7 working days. Your bank may take additional time to credit the amount.
Ordelis does not charge any fee for payouts.
If a payout fails (for example, because of incorrect details), the amount is returned to your Confirmed balance and we will contact you.
To prevent fraud, we may verify your identity or payout account before paying.

Reversals and adjustments

Occasionally a store reverses a commission after confirming it, for example because of a late return, a chargeback or a fraud check. If this happens, we will adjust your balance and tell you why. If the cashback has already been paid, the amount may be deducted from future cashback.

Your balance

Confirmed cashback does not expire while your Ordelis account is open. If you close your account, we pay out your Confirmed balance as described in the Refund & Cancellation Policy.

Changes to this policy

We may update this policy. Changes do not affect cashback that was already Confirmed before the change. We will update the “Last updated” date and notify account holders of significant changes by email.