Ordelis

How Ordelis works

The full journey of your cashback — from the moment you click to the money reaching your account — and the conditions at each step.

Step by step

From click to payout

Ordelis is a cashback platform, not a store. You buy directly from the retailer; we receive a commission for referring you and share it with you.

  1. 1

    Sign in and choose an offer

    Cashback is recorded against your Ordelis account, so sign in before you click. Each offer shows the rate and conditions.

  2. 2

    Click through to the store

    The Ordelis link opens the store with a tracking reference. This is how the store knows Ordelis sent you.

  3. 3

    Complete your purchase

    Buy as usual on the store’s website or app in the same session. Payment happens on the store’s side — Ordelis never sees your card or UPI PIN.

  4. 4

    Order is tracked

    The store or its affiliate network reports the order to us, usually within 72 hours. Your cashback then shows as Pending.

  5. 5

    Store validates the order

    After its return and cancellation window, the store checks the order and approves or rejects it. This usually takes 30 to 90 days.

  6. 6

    Withdraw your cashback

    Approved cashback becomes Confirmed. When your confirmed balance reaches ₹100, request a payout to your UPI ID or bank account. We process it within 7 working days.

Cashback statuses

What each status means

Pending

The store has reported your order. The amount is an estimate and can’t be withdrawn yet.

Confirmed

The store has approved the order and paid or committed the commission. This amount counts towards your payout balance.

Paid

We have sent the money to your UPI ID or bank account. You’ll see the transfer reference.

Rejected

The store declined the commission — for example, the order was returned or cancelled, or excluded items were bought. We show the reason the store gives us.

Eligibility

When cashback counts

Eligible purchases

  • You were signed in to Ordelis and started the store visit from an Ordelis link.
  • The purchase was completed in the same session, without visiting another cashback, coupon or comparison site in between.
  • The items and any coupon used are allowed under the offer’s conditions.
  • The order is kept beyond the store’s return or cancellation period.

Common reasons it doesn’t track

  • Ad blockers, private browsing or blocked cookies on the store’s site.
  • Opening the store’s app when the link was meant for the website, or the other way round.
  • Items already in your cart before you clicked the Ordelis link at some stores.
  • Paying with store wallet credit, gift cards or methods the offer excludes.

Missing cashback

If an order doesn’t appear

Allow 72 hours for tracking. If your order still isn’t showing, send us a claim within 30 days of the order date.

Raise a claim

Include in your email

  • The store name and the date and time of your order.
  • The order ID and order value.
  • A copy or screenshot of the order confirmation or invoice (you can hide payment details).
  • The email address of your Ordelis account.

We forward valid claims to the store or network. The store makes the final decision, and we share it with you.

Cashback is not guaranteed. Ordelis can only pay cashback that a store confirms and pays to us. Rates, exclusions and timelines are set by each store and may change. The Cashback Policy and Terms & Conditions set out the full rules.

Questions before you shop?

Write to us at support@ordelis.in. We reply to every message by email.

Contact Ordelis